Help
At this point we would like to briefly explain various topics relating to processes in the shop.
This page will be further completed and supplemented in the future.
If you have any questions, please contact our team via chat, contact form or telephone/Whatsapp.
We will try to help you with words and deeds as soon as possible.
Your Iris Aura Shop team
Can I also book a combination of online and in-person sessions?
Yes. Many clients combine in-person appointments at the practice with supplementary online sessions.
Can the sessions also be conducted online?
Yes. Many of my coaching and consultations can be conveniently conducted online via Zoom, WhatsApp or other video platforms.
Which services are offered exclusively at the practice?
Body-oriented treatments such as reflexology, acupuncture, acu-taping, massages, or Reiki applications take place in my practice in Andratx, Mallorca.
Can I contact you before purchasing?
Yes, I'd be happy to. If you have any questions about a product, therapy, or workshop, you can contact me anytime via email or WhatsApp at +34 636373673.
How do I find the right product for me?
Feel free to trust your intuition. If you're unsure, I'd be happy to advise you personally and help you find the right product or offer for your current situation.
How does an online session work?
After booking, you will receive all appointment details. The session takes place conveniently from home or wherever you wish to hold the session with me, via computer, tablet, or smartphone.
How do I find out which offer suits me best?
If you're unsure which offer is right for you, please feel free to contact me. Together we'll find the support that best suits your current situation. The best way to reach me is via WhatsApp +34 636373673.
Are the healing crystals and spiritual products energetically charged?
Many products are carefully selected and energetically cleansed by me. You can find the exact description with each product.
What happens if a product arrives damaged?
Please contact me as soon as possible and, if possible, send a photo of the package and the damaged item. Together we will find a suitable solution.
Can I transfer a voucher to another person?
Yes. Vouchers make wonderful gifts and can be redeemed by the recipient.
When will I receive my voucher?
Vouchers are usually sent by email immediately after purchase and can be redeemed for products, therapies, workshops, or services.
What happens after purchasing an online session?
After your booking, you will receive all further information via email. Together we will arrange a suitable appointment for your session.
Can digital products or online courses be returned?
Digital products, online courses, and services already rendered are generally excluded from returns after purchase, unless otherwise required by law.
Can I return my order?
Yes. The statutory right of withdrawal applies to physical products. You can find detailed information in the cancellation policy.
How long does delivery take?
Delivery time depends on the specific product and country of delivery. Typically, shipping takes place within a few business days after receipt of payment.
Which countries do you ship to?
I currently ship to various European countries. The available shipping options will be shown to you during the checkout process.
How much is shipping?
Shipping costs are displayed transparently during the order process and depend on the delivery country and order volume.
Do you also offer your sessions in German, Spanish, or English?
Yes. Sessions and consultations can be conducted in German, Spanish, or English, depending on the service offered.
What payment methods are available?
Write content to answer to common questions your customers may have about your products, shipping policies..The available payment methods will be displayed to you in the shop during the ordering process.
Will my personal information be kept confidential?
Of course. All conversations, consultations, and personal information are treated confidentially.
What topics can be addressed in a spiritual consultation?
Frequent topics include relationships, family, career, life decisions, personal development, inner blocks, and spiritual questions.
How quickly will I receive a response for written consultations?
For offers like card reading, rune casting, or pendulum consultations, you will usually receive your personal evaluation within 24 hours.
Can I give a gift voucher?
Yes. In the shop, you will find vouchers of various values that can be redeemed for products, therapies, workshops, and services.
Do I need prior knowledge for the courses or workshops?
No. Most offers are suitable for both beginners and advanced users.